Infographic: What Is Service Design #infographic #designthinking #servicedesign
Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes
A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design
Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More
The Elements of Value Pyramid. Measure and deliver what consumers really want using this hierarchy of needs.
Service design tools #design #tool #service
Why Service Design Works.
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
HCD Toolkit (v2 - Sept 2014) | A step-by-step guide to the elements of human-centered design | by IDEO.org
#UX #Persona #Profile (c) Margaret Hagan 2014, all rights reserved