Martin Kadlecek

Martin Kadlecek

Martin Kadlecek
More ideas from Martin
What drives customer loyalty?

The customer experience drives customer loyalty, making each and every interaction between a customer and employee a key touch point.

Chand Baori, India: One of the biggest stairwells in the world.

Chand Baori is a stepwell in the village of Abhaneri, Rajasthan, constructed in the century. Chand Baori consists of narrow steps over 13 stories, approximately 100 ft into the ground, making it one of the deepest and largest stepwells in India.

Europe's 10 Most Epic Hiking Trails | Fodors Can't believe I get to hike in these places!!!! SO EXCITED!!!!!!!!!!

Bernese Overland trails - Switzerland: Expect to see waterfalls, glacier-carved mountains, wildflower meadows, and what very well may be the happiest and handsomest cows on earth. Europe's 10 Most Epic Hiking Trails

Customer Success infographic includes Saas churn rate, Customer Effort Score, and Net Promoter Score

Enter Now and Check Out a Great Infographic on Customer Success Metrics and Equations You Need to Know on Your Resource for Customer Experience Information.